Returns & Refunds

Returns & Refunds Policy

At Artistry By Numbers, we want you to love your purchase. If for any reason you are not satisfied, please review our Returns & Refunds Policy below.

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1. Eligibility for Returns

1.1. Items eligible for return must meet the following criteria:

• Unused and in their original packaging.
• Returned within 30 days of delivery.
• Excludes custom Paint By Numbers kits unless there is a defect or production error.

1.2. Non-returnable items include:

• Used or partially completed kits.
• Digital downloads or gift cards.

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2. How to Initiate a Return

2.1. To begin the return process, please:

• Contact our customer support at info@artistrybynumbers.com or call us at +84 (0)387 392 056.
• Provide your order number, item details, and reason for return.

2.2. Once approved, you will receive instructions for shipping the item back to us.

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3. Shipping for Returns

3.1. The customer is responsible for return shipping costs unless the item is defective or incorrect.
3.2. We recommend using a trackable shipping service to ensure the safe return of your item.
3.3. Artistry By Numbers is not responsible for lost or damaged return shipments.

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4. Refunds

4.1. Refunds are processed once the returned item is received and inspected.
4.2. Refunds will be issued to the original payment method.
4.3. Shipping fees from the original order are non-refundable unless the return is due to our error.

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5. Exchanges

5.1. We offer exchanges for defective or damaged items. Contact us within 7 days of delivery to arrange an exchange.
5.2. Exchanges are subject to product availability.

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6. Damaged or Defective Items

6.1. If you receive a damaged or defective item, please contact us within 7 days of delivery.
6.2. Provide photos of the damaged item and packaging to help us resolve the issue quickly.

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7. Custom Orders

7.1. Custom Paint By Numbers kits are final sale and non-refundable unless there is a defect or error in production.
7.2. If you experience issues with a custom kit, contact our support team for assistance.

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8. Contact Us

If you have any questions or need assistance with a return or refund, please contact us:

📧 Email: info@artistrybynumbers.com
📞 Phone: +84 (0)387 392 056

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Thank you for choosing Artistry By Numbers. Your satisfaction is important to us, and we’re here to ensure your artistic journey is seamless and enjoyable! 🎨