We would rather fix a problem than argue about it. If the kit is not what you hoped for, you have 30 days from delivery to tell us, and the return never costs you anything. The one exception is transport damage, which you report within 7 days of delivery (see below).

30-day satisfaction guarantee

Write to info@artistrybynumbers.com within 30 days of delivery with your order number and a line about what went wrong. No form to fill in. No photo required unless we ask for one.

Standard kits

If the kit is unused and still in its packaging, we email you a prepaid return label. Once it reaches us we refund the full amount, original shipping included, to the card you paid with. Banks usually take 5 to 10 business days to show it.

Already started painting and changed your mind? Write to us anyway. Those go case by case and we usually find something.

Custom kits made from your photo

A canvas printed from your photo cannot go back on a shelf, so we do not ask you to ship it back. If the colours came out wrong or the outlines are unusable, send a photo of what you received and we reprint it at our cost. If you would rather have the money, we refund it instead. Same 30-day window, same free process. If the print arrived damaged in transit, the 7-day rule below applies.

Likeness guarantee

If the photo check on the product page showed “Good to print” for your photo and the kit you receive does not look like that photo, we reprint it at our cost. You do not send the parcel back. Within 30 days of delivery, email info@artistrybynumbers.com your order number, your original photo and a photo of the kit you received, taken next to each other if you can. One reprint per order. A photo that was flagged as too small, a screen capture or heavily compressed in the photo check is not covered by this guarantee, but the rules above still apply to it.

Damaged or lost in transit

Report damage within 7 days of delivery, with your order number and a photo of the parcel and of the damaged item. We replace it or we refund it, and you never pay return shipping.

What we cannot take back

Gift cards and digital downloads.

Exchanges

Ask in the same email. Subject to stock: if the size you want is out, we refund rather than leave you waiting.

Questions

Email info@artistrybynumbers.com. A person reads it, usually within one business day.